Federal Work-Study / Student Employment Office

Online Job Search Troubleshooting Solutions

Problem: The system won't let me log in using my OSU ID number and password.

Solution: You will only be allowed to access the system if you have an accepted Federal Work-Study award and are eligible to receive federal financial aid. If you can't log in, check your Student Center, accessible via Buckeye Link, to be sure that you have been awarded and have accepted Federal Work-Study, that you are not on Suspension Status, and that you have no outstanding To Do items to complete.

If you are currently on Suspension Status, you will not be able to log in to the system until you regain a status under which you are eligible to receive federal financial aid.

If you have an award, but you have outstanding To Do items, you will be unable to log in until all requirements for aid eligibility are completed. You may be required to submit documentation for verification which will need to be reviewed before you will be eligible to receive aid.

 

Problem: I changed my password, but I have forgotten it. What do I do?

Solution: For help with password or logon issues, contact the IT Service Desk by dialing 8-HELP (on campus), 614-688-HELP, or 8help@osu.edu.

 

Problem: Every time I log in to the system using my OSU ID number and password, the system returns me to the login page.

Solution: Your browser is probably not set to accept cookies. This job site keeps track of the fact that you logged in by storing a "cookie" file on your PC. Whenever you go to a new page, it checks that cookie to be sure it is still you making the request. This way no one can "bookmark" or otherwise go directly to a page inside the site without first logging in.

 

Problem: Every time I log in to the system using my OSU ID number and password, the system returns me to the login page. I have set my browser to accept cookies as directed above.

Solution: Check your computer's clock. If the clock's AM/PM setting is not correct (i.e., your computer shows it is 2:00 AM when it is really 2:00 PM) our system's server will assume you have been logged in for 12 hours and log you back out. Set your computer's clock to the correct AM/PM setting.

 

Problem: When I enter search criteria and click on "Search," no jobs meeting my criteria are displayed.

Solution: Your search criteria may be too specific. Try entering only one or two criteria (for example, Location and Position Type) to see if you can get a wider selection of jobs. If you have the exact job number, it works best to enter ONLY the job number in the Job ID field. To completely delete any search criteria you have previously entered, click the "Reset" button.